Night Auditor

Print contingency reports and ensure guest data is available for emergency response.
Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
Ensure all night audit checklist tasks are completed thoroughly and in a timely manner.
Manage last- minute reservations and ensure accurate, prompt entry into the PMS.
Maintain compliance with hotel credit policies and cash handling procedures.
Participate in investigations related to guest or staff incidents when required.
Investigate and resolve discrepancies in accounts or out- of- balance items.
Prepare forecasts, audit reports, and night summaries.
Audit guest accounts to ensure room rates, charges, and market codes are accurate and properly documented.
Be fully familiar with hotel emergency procedures and prepared to perform assigned duties during incidents (e.g., fire, power outage, security threats).
Ensure all departmental transactions for the day are accurately posted and balanced.
Ensure accurate and up- to- date hotel financial records.
Perform end- of- day financial procedures, including posting charges, reconciling accounts, and rolling the system date.
Support night team members (e.g., contractors, porters, cleaners, room service).
Maintain strong communication and collaboration with other departments (housekeeping, engineering, F&B, etc.) to ensure seamless night operations.

Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Working knowledge of MS Excel, Word, & PowerPoint
Secondary/High school education

Competitive salary & benefits
Comprehensive training & career development opportunities
Service charge & meal allowance during pre- opening phase
Professional working environment

Cập nhật gần nhất lúc: 2025-11-14 17:15:03