Night Duty Manager

Front Office Operation

Conduct daily briefings and ensure that all pertinent information is well received by team members
Sign media and supervise shift handover procedures
Communicate with Front Office Manager on all matters regarding guest services & hotel operations
Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and
Check billing instructions, monitor guest credit and act upon any discrepancies
Review, analyze and suggest improvement of work flow and standards at the Front Desk
Conduct Night Audit Process for hotel
Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
Ensure that front line staff complies with marketing techniques and maximizes sales
Ensure documentation of all guest related issues using the logbook
manage hotel emergencies.
Provide management presence at all times by assisting with the handling of guests&039; needs and complaints tactfully and efficiently
Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
Ensure procedures of On- Call Valet Desks and driveways are manned at all times and run efficiently
Manage and supervise all tasks of Staff to ensure that highest quality service is delivered and department standards are met

Team Management

Provide department orientation and training of the hotel service standards, procedures and programs
Motivate and provides a work environment which brings out the best in team members
Constantly monitor team members&039; appearance, attitude and degree of professionalism

Other Responsibilities

Report for duty on time wearing clean and complete uniform at all times
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Perform other reasonable duties assigned by the Management of the Resort
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times

Knowledge and Experience

Excellent reading, writing and oral proficiency in English language
Diploma in Tourism/Hospitality Management
Prefer candidate being proficient with Opera System
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint
Minimum 2 years of relevant experience in a similar position

Competencies

Strong leadership, interpersonal and training skills
Ability to multi- task, work well in stressful & high- pressure situations
Good communication and customer contact skills
Results and service oriented with an eye for details
A team player & builder
A motivator & self- starter
Well- presented and professionally groomed at all time.

Salary and Allowances.
Full Salary & monthly Service Charge in probation period.
Support to relocation allowance by ranks.
Home Visit allowance.
Benefits
Support shuttle bus to Hotel.
International working environment, joining training courses according standard of AccorHotels.
Uniforms are provided according to Hotel standards.
Support for full meals during the work shift and day off.
Supported housing staff with full amenities and entertainment area.
Insurance policy
Insurance according to the provisions of Labour law
Suncare Insurance according to the provisions of policy SunGroup

Cập nhật gần nhất lúc: 2025-10-19 01:25:02