Night Duty Manager

To promote inter- hotel sales and in- house facilities.
To handle all guest and internal customer complaints and inquiries in a courteous and professional manner, and make sure that problems are resolved satisfactorily.
To check billing instructions and monitor guest credits.
To assist Guest Relations in greeting, rooming, and sending off VIP guests.
To analyse the rate variance report to ensure rooms revenue control.
To report Front Office Manager/Assistant Front Office Manager all issues affecting guest services or hotel operations.
To analyse and approve discounts and rebates.
To inspect front of house and back of house regularly for cleanliness.
To supervise and direct subordinates’ performance, ensuring a very high standard of personal hygiene and grooming, and service quality.
To react to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel.
To ensure VIPs and priority club guests receive special attention.
To check Daily Guest Service Logbook and follow up on any special requests.
To take action with the Property Management Systems (PMS) in emergency situation.
To ensure that all front line staff comply with FIT marketing techniques and maximize sales.

Proficiency in Opera PMS (Property Management System)
Fluency in English (spoken and written)
Note: This position is open to male candidates only
Minimum of 2 years of experience in a similar role
Strong Microsoft Office skills (Word, Excel, Outlook, etc.)
University degree with a major in Hospitality or a related field
Willingness to work in shifts, including weekends and holidays

Competitive salary
Pay insurance based on the contracted salary during the probation period, according to the Social Insurance Law
Yearly outing trips (both domestic and international)
Very attractive service charge
Uniforms and Laundry service provided
The bonus for public holidays throughout the year, New Year holiday and Lunar New Year according to regulations
Annual health check- up
14th month bonus based on performance and business result
Work 5 days per week or 44 hours per week
13th month salary
Free parking
Meal allowance on duty (02 meals per day)

Cập nhật gần nhất lúc: 2025-10-19 01:25:02