Onsite Service Engineer

Mission:
Provide a high level of customer service, through an effective and efficient service operation so as to deliver the strong commitment and professionalism of onsite service Tool Management Center (TMC) of Atlas Copco Industrial Technique’s customers.
Job description:
• Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.
• Support project with be assigned from Onsite Service Leader / Service Manager.
• Plan and manage On- time preventive maintenance for Improving tool performance and Extending tool lifetime
• Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes.
• Able to delivery of service product (Start- up, Maintenance, and Optimization) with excellent
• Develop professionalism onsite service TMC operation at customer site in Hai Phong.
• Maintain global operation standard of TMC (Tool Management Center) system
• Maintain regular meetings with customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan.
• Update and report status of progression and KPIs directly to Onsite Service Leader / Service Manager.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations.
• Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc.) and ensure the target fulfillment.

Attractive salary and benefits

Cập nhật gần nhất lúc: 2026-01-19 13:05:02