Operations Coordinator (English CV Only)

For over 30 years, APRIL International has specialised in providing innovative international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses worldwide. With teams operating across Asia, Europe, and the Americas, we are committed to ensuring our members have access to the best care, no matter where they are.As part of the APRIL Group, an insurance specialist with 3,000 staff members in 20 countries, we are dedicated to simplifying insurance and delivering exceptional customer experiences.To sustain the growth of the company as well as the expansion of our services we are currently looking for an Operations Coordinator.Your main responsibilities are:Medical Assistance• Answer clients&039; requests either by phone or by mail. Communicate in a timely manner and liaise with clients throughout the case• Ensure that clients&039; requests are fulfilled understanding the client’s needs, eligibility, and coverage• Provide a quality assistance service by selecting the most appropriate providers• Proactively manage cases using our system and communicating with all relevant departments• Provide clients with advice and make helpful recommendations• Escalate and work on the resolution of complex cases with your supervisorCustomer Support/ Claim• Handle hospitalization pre- approval by checking the eligibility of coverage and providing close case handling monitoring throughout the process• Coordinating with our in- house medical team and making sure the costs are reasonable and customary.• Deal with customers by email and by phone and coordinate with our Assistance team to place letters of guarantees to medical providers and local agents worldwide• Keep updated the monitoring record daily and make sure all the steps of the process are followed• Process original invoices in our case- handling system• Assist the Operation Manager on special projects• Contribute to other office activities upon request according to workload and priorities

Qualifications:
• Bachelor&039;s degree in Business Administration or equivalent
• You are customer minded, flexible, and able to work under pressure
• You are fluent in both written and spoken English
• Willing to work in shift rotation including weekend shifts, working 4 days a week (3 days in followed by 3 days off) either from 7.30 am to 7.30 pm or 7.30 pm to 7.30 am
• 3 years experience in a customer- driven role
• You have excellent communication, interpersonal and analytical skills
• Knowledge of Computer PC, MS- office, Internet, E- mail
What we offer:
• You will integrate into a dynamic and committed team of young professionals
• You will be trained and coached to become proficient in a sought after profession
• You will be offered development and career opportunities in a fast- growing tech- driven company.
By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at https://assets.april.fr/april- international/Documents/files- april- asia- privacy- notice- applicants.pdf and the Bamboo HR LLC privacy policy available using the link at the bottom of this page.

Salary will be commensurate with qualifications and experienceOpportunities to be trained in the professional environment to maximize your potentialProfessional, dynamic working environment

Cập nhật gần nhất lúc: 2025-12-01 17:15:04