Passenger Gsa Manager

WHAT YOU&039;LL DO:
1- Network for business development

Engagement with Exhibitions, Fair, Symposium… relating to industry
Network and Manage relationship with Airlines Principle, Customers, Authorities, related Service providers. with Airlines Principle.
Relationship with oversea partners.

2- Management:

Management over sales teams, reservation team
Relationship with key customer accounts.
Set up skill guidance to teams to ensure smooth communication, interaction with Customers, Airlines Principle and related service providers. Proper mix of communication by meeting, phone and e- mail

3- Customer Satisfaction:

Manage relationship with Airlines Principle, Customers, Authorities, related Service providers.
Enhance ITL DNA “Extreme Good Will” by its Example and communication.
Guidance for proper dealing with customers in terms of irregularities
Set up skill guidance to teams to ensure smooth communication, interaction with Customers, Airlines Principle and related service providers. Proper mix of communication by meeting, phone and e- mail

4- Operation Excellence:

Deployment and monitoring the compliance towards Policies of Airlines Principles, Laws, ITL
Set up SOP – monitoring – Measuring (by quantitative & qualitative) and proper involvement.
Initiatives for operational efficiency, minimizing the costs.

Extroversion & Communication.
Experience in Airlines sales office, Passenger GSA,…
Ability to work independently and as part of a team.
Aviation bachelor’s degree will be an advantage.
Having 5 years and above industry experience.
Strong communication and customer focus.
Fluent in English (4 skills).
Positive attitude and a willingness to learn.

- Chế độ thưởng
- Tăng lương
- Phụ cấp thâm niên
- Nghỉ phép năm
- Laptop
- Chăm sóc sức khỏe
- Chế độ bảo hiểm
- Du Lịch
- Đồng phục
- Đào tạo
- Công tác phí
- CLB thể thao
- Phụ cấp

Cập nhật gần nhất lúc: 2025-12-08 12:00:07