Platform Operation Specialist

Prepare operation KPI reports, analyze user data, and propose improvements.
Participate in User Acceptance Testing (UAT) for new features, provide feedback to IT team.
Manage and respond to customer service requests (inquiries, complaints, user guidance).
Review and moderate property listings, images, and verify seller/broker information.
Reconcile transaction data (point purchase, listing extension, advertising fees) and coordinate with Accounting.
Main responsibilities:
Manage processes related to customer service, content moderation, transaction reconciliation, and product testing.
Collect user feedback and provide insights to improve platform features and customer experience.
Ensure smooth, accurate, and efficient daily operation of the real estate listing platform.
Challenges
Communicate effectively with real estate agents/partners, assist them in uploading property listings, and provide support to improve their listing performance.
Quickly adapt to internal systems, operation processes, and tools.
Handle customer inquiries and complaints efficiently within limited response time.
Support business scalability as transaction volume and user base increase.
Find insights from operational and user data to support real estate business strategy.
Maintain accuracy in content moderation and transaction reconciliation during the platform’s initial launch stage.
Standardize and optimize operation processes, and establish SOPs.

· Good command of English (both written and spoken) to work with internal teams and external partners.
· Proficient in Excel/Google Sheets.
· Understanding of digital platform operation processes (property listing, e- commerce, fintech).
· Excellent communication and problem- solving skills.
· Detail- oriented, proactive, and continuous improvement mindset.
· Minimum 3–5 years of experience in digital platform operations, e- commerce, or real estate.
· Bachelor’s degree in Business Administration, Economics, Finance, Information Technology, or related fields.
· Strong cross- functional collaboration ability.
· Basic knowledge of transaction auditing/reconciliation.

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Cập nhật gần nhất lúc: 2026-01-19 23:20:03