Player Support Specialist - Gaming Account

- Utilizes proprietary and external tools and resources to identify and resolve player inquiries
- Supports and engages players in a high quality, engaging, and empathetic 1:1 discussion
- Practices consistent and clear decision making to provide the optimal player experience
- Identifies and communicates trending or emergent issues through the appropriate channels
- Maintains the required performance indicators, Understands the technical back end and operations of our games, Troubleshoots technical support issues with players
- Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience
- Improves and expands technical knowledge and familiarity with technical issues to better assist players.
- Provide excellent player experience in a timely manner via all relevant communication channels.

- At least a Diploma, Bachelor&039;s Degree, or Master&039;s Degree in any field.
- Ideally 2 years of work experience in the related field. Fresh graduates are encouraged to apply!
- Must have a high level of accountability and the ability to follow a single issue through to resolution, no matter how difficult the issue could be.
- Excellent communication skills in English and Vietnamese
- Strong communicator with an emphasis on effective listening and empathizing with customers.
- We&039;ll work with regions most popular games and we require FPS or MOBA experience
- Motivated to exceed expectations.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-02-12 09:35:04