Product Operations Associate - Công Ty TNHH Alphasphere

Tên đơn vị: Công Ty TNHH Alphasphere
Địa chỉ: AlphaSphere Office (1st and 2nd Floor)- DC Tower, 111D Ly Chinh Thang Street, Xuan Hoa Ward, Ho Chi Minh City
Website: https://alphasphere.io
Mô tả công việc:

Unblock and move fast when it matters: When messages are not enough, jump on Zoom, Google Meet, or calls to troubleshoot live and keep customers progressing.
Turn daily issues into product insight: Look across tickets, calls, Slack, and Discord to spot patterns and explain what users struggle with, what they expect, and what needs to improve.
Create clarity for engineering and product: Write clear, well- structured issue summaries with context and impact so fixes can happen faster.
Guide customers from day one to confident daily use: Define practical workflows and lead live onboarding so customers learn the right setup for their use case, not just features.
Level up the team through continuous improvement: Use downtime to test new features, verify fixes, explore new products, devices, and workflows, and upgrade docs/templates so onboarding and troubleshooting get faster over time.

Địa điểm làm việc: AlphaSphere Office (1st and 2nd Floor)- DC Tower, 111D Ly Chinh Thang Street, Xuan Hoa Ward, Ho Chi Minh City
Điều kiện làm việc:

Shift allowance and salary review every 6 months
Monday to Friday with flexible working hours
Healthcare and 24/24 personal accident insurance
Yearly outing
13th month and productivity bonus
English training programs and opportunity for overseas training
Modern office with free snacks, drinks, parking, and sport clubs
Structured onboarding, continuous training, and career development

Yêu cầu ứng viên:

English level: TOEIC 750+ or equivalent
Takes ownership, stays proactive
Fresh graduate to 2 years of customer- facing experience
Communicates clearly, stays organized, and prioritizes outcomes over activity
Thinks outside the box and uses AI tools wisely to explore faster, work smarter, and solve problems better
Naturally curious, enjoys learning how products, systems, and workflows actually work
Enjoys solving real- world problems and seeing visible impact quickly

Hồ sơ gồm:

Only CVs in English

Nộp hồ sơ:

Phương thức nộp: Nộp CV trực tuyến qua Cổng thông tin Việc làm Trường Đại học Mở TP.HCM.
Hạn chót nhận hồ sơ: 31/01/2026

Thông tin liên hệ:

Họ tên: Ms. Trang (Hazel)
Email: hazel.nguyen@alphasphere.io

Phụ cấp,
Thưởng,
Đào tạo

Cập nhật gần nhất lúc: 2026-01-21 01:50:03