{Pullman Hai Phong}Guest Service Agent/Nhân Viên Lễ Tân

Be knowledgeable about daily hotel operations, room information, and other services.
Report to the shift Supervisor or Duty Manager of guest complaints immediately. However, make efforts in handling minor complaints so as not to cause delays to the guest service at the Front Desk.
Prepare for the arrival of individuals and groups (Reg. Card, Key Holder, Message, etc.)
Seek opportunities to up- sell to achieve individual target and team target.
Check in guests accordingly to procedure. Registration form is to be filled out. All check- in must be updated in the system as soon as possible. All billing and special instruction to be clearly stated. All check- in is to be handled promptly and check- out must not short but efficient.
Perform other tasks assigned by Supervisor and Upper Management.
Handle room key cards accordingly to the procedure. Always monitor and recheck for security reasons.
Perform check- in and check- out for guests in accordance with hotel standards.
Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and maintain computer discipline at all times.
Perform guest registration, room assignment and accommodate special requests of all guests.
Accountable for all mounts received and ensure that all amounts are properly remitted to the General cashier in line with the Standard Operating Procedures.
Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.
Handle guest requests in professional manner, record accordingly and coordinate with other departments to ensure seamless services.
Give guest complete and immediate attention to any complaint and request.
Complete reports at the end of the shift and attach all necessary supporting documents before submitting them to Accounting department.
Strictly follow all cash handling and banking procedures.

Extensive knowledge of Opera system and POS software and Computer skills
Open- mindedness.
Good command of English and Vietnamese
Diploma in Hotel Management or related discipline, Bachelor&039;s degree preferred.
One or two years&039; experience as a Front Desk Agent/ Receptionist in upscale hotels or equivalent.

- Attractive wages and benefits, self- development through Accor Academy and e- learning platforms, career development opportunities

Cập nhật gần nhất lúc: 2025-12-24 07:05:02