{Pullman Hai Phong}Guest Service Supervisor/Giám sát lễ tân

General

To participate in the formulation of the annual operating budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the annual operating budget.
To obtain and account for the correct room revenue.
To ensure that all room discrepancy is check and follow- up.
To ensure that guest history is maintained accurately and up- to- date.
To ensure that all room rate, guest data is posted and correct into the hotel property management system.
In the absence of the Front Office / Assistant Front Office Manager.
To assist in the training of Front Office service ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
To strictly adhere to the established operating expenses and that all costs are controlled.
To assist in effective payroll control through a flexible work force maximizing utilization of part time employees and close cooperation with another department in the hotel.
To account for all rooms related rebates for the day.
To identify and correct any errors.

Guest Services

To ensure that the cashiering procedures are strictly adhered to
To establish a rapport with guests maintaining good customer relationship.
To liaise with housekeeping and other related department on daily operation.
To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned tasks to the standard set, which is reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
To maintain a pool of qualified part time employees in conjunction with the Human Resources Department.
To assist in conducting monthly inventory checks on all operating equipment and supplies.
To implement a flexible scheduling based on business patterns.
To assign responsibilities to subordinates implementing multi- tasking principle and to check their performance periodically.
To assist the Front Office / Assistant Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Fusion&039;s Standards.
To conduct daily pre- shift briefings to employees on rooms occupancy, arrival & departures, functions / event and special attention that is needed.
To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
To have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Strong interpersonal skills
Excellent command of the English language
Ability to express effective, clear and concise written and verbal communication
Strong sense of commitment and of unquestionable integrity
Must be able to handle difficult situations with tact and high diplomacy
Strong sense of urgency, able to prioritize and delegate tasks
At least 2 years of hands- on experience in a similar position.

- Attractive wages and benefits, self- development through Accor Academy and e- learning platforms, career development opportunities

Cập nhật gần nhất lúc: 2026-03-04 23:00:03