QA Manager

PURPOSE OF THIS POSITION:
Spartronics Viet Nam is seeking a QA Manager/Director is responsible for leading the entire quality management system of an electronic manufacturing facility, ensuring product compliance with customer requirements and international standards. This role drives quality strategy, risk management, continuous improvement, cost reduction, and customer satisfaction while developing a strong QA organization and quality culture.
PRIMARY RESPONSIBILITIES:
Quality Strategy & System Leadership

Align quality direction with corporate/global standards where applicable.
Lead, maintain, and continually improve QMS according to ISO 9001, ISO 13485, AS9100, NADCAP, IPC standards, and customer requirements.
Define and implement long- term quality strategy for the factory.

Product, Process & Compliance Control

Own end- to- end product quality control from incoming → in- process → outgoing → customer.
Ensure compliance with regulatory and customer- specific requirements (including medical/aerospace if applicable).
Approve quality standards, control plans, PFMEA, sampling methods, workmanship requirements.

Customer Quality Management

Lead communication in QBR/MBR, customer audits, escalations, NCMR, RMA and field return cases.
Drive customer satisfaction improvement with focus on NPS and long- term partnership.
Act as executive- level quality representative for customers.

Improvement, Cost, Yield & Performance

Implement data- driven quality monitoring and predictive improvement systems.
Reduce Cost of Poor Quality (COPQ), scrap and rework while improving FPY and overall yield.
Lead continuous improvement using Lean Six Sigma, RCA, DOE, SPC, and preventive quality tools.

Audit & Certification

Ensure effective CAPA closure and shift from corrective to preventive control mindset.
Manage internal, customer and third- party audits.
Achieve full compliance with zero major non- conformance findings.

Leadership & People Development

Oversee QA/QC/FA/RMA/Document Control teams at factory level.
Promote quality ownership culture with discipline, transparency, and continuous improvement.
Build competency framework, capability roadmap, and succession pipeline for quality team.

Education: Bachelor or Master’s degree in Electronics, Engineering, Industrial Systems, Quality, or related fields.
Experience:

Strong experience interacting with global customers (U.S., Europe, Japan strongly preferred).
Minimum 5 years in senior quality leadership role.
Proven record of QMS implementation and improvement under ISO 13485, AS9100, NADCAP or equivalent compliance systems.
10–15+ years in EMS / PCBA manufacturing.

Skills & Competencies:

Ability to drive culture, lead cross- functional improvement, and make tough decisions under pressure.
Data- driven decision- making, strategic planning, risk control mindset.
Strong leadership influence and change- management capability.
Expertise in 8D, RCA, FMEA, Control Plan, DOE, SPC, PPAP, MSA.
Excellent English communication for executive- level customer & audit interaction.

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Cập nhật gần nhất lúc: 2026-02-02 23:10:02