Quality & Continuous Improvement Executive (QCI Executive)

Support the implementation of Forbes- related training and service culture programs.
Monitor trends related to guest satisfaction and service quality indicators.
Follow up and ensure timely implementation of corrective and preventive actions.
Conduct regular quality audits, spot checks, and service observations across departments.
Support service excellence programs aligned with luxury hospitality standards.
Assist in developing SOPs, service standards, and quality checklists.
Promote a strong quality mindset and service culture across all departments.
Conduct quality briefings or refreshers when required.
Work closely with Operations, Rooms, R&B, P&C, and other departments to ensure alignment with quality expectations.
Other responsibilities as assigned by Manager.
Identify service gaps, non- compliance issues, and areas for improvement.
Track audit findings and ensure timely closure of action items.
Proactively identify opportunities to enhance guest experience and operational efficiency.
Conduct root cause analysis and propose improvement action plans.
Work closely with department heads to implement continuous improvement initiatives.
Act as a quality ambassador to reinforce luxury service standards.
Prepare quality performance reports for Management and ExCom.
Coordinate and support internal and external audits (Forbes, Brand, Corporate).
Collect, analyze, and consolidate quality- related data, audit results, and guest feedback.
Monitor and evaluate daily operations to ensure compliance with Forbes Travel Guide standards, brand standards, and internal SOPs.

Exposure to Forbes Travel Guide standards or luxury brand standards is highly preferred.
Excellent analytical, observation, and reporting skills.
Strong knowledge of service quality and luxury hospitality standards.
Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, or related fields.
Proficient in MS Office (Excel, PowerPoint, Word).
Experience in luxury hotel/resort environment is a strong advantage.
Minimum 1–3 years of experience in Quality, Operations, or Service Excellence roles.
Ability to work independently and under pressure.
Fluent in English
Strong communication and coordination abilities.
High attention to detail with strong follow- up skills.

Insurance as labor law
Accommodation, uniforms, transportation, and meals are provided
International working environment
14 annual leave, 2 days off per week
Relocation, repatriation, and home leave allowance
Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
Healthcare insurance for personnel and for the family
7 accident insurance
Other benefits will be discussed during the interview

Cập nhật gần nhất lúc: 2026-01-24 06:45:03