Quality Management Staff (Automotive Aftersales Technical Support)

Summary of Job Description
This role focuses on ensuring product quality and delivering technical support to customers. Responsibilities include handling customer complaints through the CXI (Customer Experience Improvement) process, investigating product- related issues, and collaborating with cross- functional teams to implement corrective actions. The position plays a key role in maintaining high customer satisfaction and continuous improvement in product performance and reliability.
Job Descriptions
Major Duties
• Support Dealers/other sections in solving technical issues
• Handle product quality with Dealers & Mitsubishi Motors Corporation
• Handle customers’ complaints with Dealers
• Instruct Dealers to improve service quality knowledge and skills
Minor Duties
• Follow up techline KPI
• Issue techline news
• Hold techline meeting with Dealers
• Release Technical Service Letter (TSL) to Dealers

Premium Healthcare Package
Total annual bonus from 1.5 – 6 months
Shuttle bus arrangement/ Transportation allowance

Cập nhật gần nhất lúc: 2025-11-06 03:45:02