Quality Specialist

To lead the Service Improvement Plan (SIP) with continuous improvement initiatives to reduce call rates and improve service delivery to Vietnam Banking and Retail customers:
Support and provide expertise and training to the local service team to be service- ready for DN Series, to deliver customer solutions and support internal teams to meet their KPIs:
Collaborate with Technical Support on training for Field Service Engineer:
- Work with other team members to ensure technical issues have been resolved on time.
- Work with Service team at L2 level to address and deliver solutions to the whole team. Manage problem escalations via Jira and keep track of the problem tickets on time.
- Manage problem ticket issues and coordinate with global support team, Professional Services team to investigate and deploy solution.
- Synchronizing service ATM install base with Finance team.
ISO Management:
- Quality Assurance for ISO.
- Ensure all ISO forms/ policies/ processes be oriented to new employees and well documented.
- Coordinate to renew Certificate annually.

- Preferably to have technical knowledge in ATM, i.e. 3- 5 years of experience as a Technical Specialist in ATM machines
- Have 4- 6 years of knowledge and experience in process re- engineering, documentation, ISO certification, and continuous improvement initiatives.
- High level of maturity, able to present trainings in front of crowds and communicate with confidence to internal stakeholders from different geographical location.

- 13th- month salary
- Annual leave starting from 14 days per year
- Transportation, phone, and laptop allowances
- Attractive and competitive salary and bonus schemes
- Comprehensive health insurance for employees and their families
- A professional, inclusive, people- oriented working environment
- Performance- based incentives: business bonuses, sales incentives, and outstanding employee awards
- Various employee engagement activities such as team building, company outings, Happy Friday, Hello Monday, Sharing & Caring, and more

Cập nhật gần nhất lúc: 2025-12-03 04:15:02