Quản Lý Ca Trực/ Duty Manager

Front Office Operation
• Motivate and provides a work environment which brings out the best in team members
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Maintain a high standard of personal appearance and hygiene at all times
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Conduct Night Audit Process for hotel
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Sign media and supervise shift handover procedures
• Perform other reasonable duties assigned by the Management of the Hotel
• Report for duty on time wearing clean and complete uniform at all times
• Provide department orientation and training of the hotel service standards, procedures and programs
• Assist Guest Relations in greeting, rooming, and sending off guests
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Ensure documentation of all guest related issues using the logbook
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Attend all briefings, meetings and trainings as assigned by management
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollment, ALL Points

Knowledge and Experience
• Excellent reading, writing and oral proficiency in English language
• Good working knowledge of MS Excel, Word, & PowerPoint
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
Competencies
• Ability to multi- task, work well in stressful & high- pressure situations
• A team player & builder
• Well- presented and professionally groomed at all times
• A motivator & self- starter
• Results and service oriented with an eye for details
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills

Duty meal/ Bữa ăn theo ca
International work environment/ Môi trường làm việc quốc tế
2 days off/ week/ Nghỉ 2 ngày/ tuần
Accor Group employee benefits (discussed in interview)/ Quyền lợi Nhân viên Tập đoàn Accor (trao đổi khi phỏng vấn)
Accomodation for candidate from another city/ Kí túc xá cho nhân viên ngoại tỉnh
Full Social Insurance/ Bảo hiểm xã hội đầy đủ
Uniform & Laundry/ Cung cấp đồng phục và hỗ trợ giặt ủi
Shuttle bus from the city to resort and back/ Xe đưa đón từ Phan Thiết đến resort và ngược lại
Service charge/ Phí dịch vụ

Cập nhật gần nhất lúc: 2026-01-05 18:15:03