Quản Lý Trực Ca/ Duty Manager

 On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests
 Responsible for the training, and direction of new department associates
 Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities
 Know system recovery procedures
 Give direction and be responsible for the implementation of plans
 Ensure all information is prepared in advance for the guest.
 Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
 Supervise the activities and the service levels of all Front Office sections to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
 Schedule and regularly conducts routine inspection of areas under his/her control
 Perform any other duties which may be assigned by the management from time to time
 Promote the Carlson Club Program and provide recognition and benefits to all present members
 Obtain departure details from the day prior.
 In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
 Do Night shift rotation for replacement whenever needed

Minimum two- years front office experience required and Supervisory experience required
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Strong computer systems skills including; reservations and reporting systems
Strong Leadership skills in managing teams
Strong Microsoft Office suite and reporting system skills
High school diploma required, bachelor’s degree preferred
Excellent communication skills, ability to influence situations
Strong financial acumen
Ability to work a flexible schedule

- Competitive Salary & Benefit
- Very competitive allowances for transportation, meals and accommodation if not staying in staff house
- Fully equipped accommodation
- Medical care 24/7 besides of Insurance by law
- Transportation allowances provided for on- boarding and home visit.
- International and ideal working environment & professional training managed by Radisson Hotel Group

Cập nhật gần nhất lúc: 2026-01-03 17:25:02