Receptionist / Guest Service Agent (Russian Speeking)

NHIỆM VỤ VÀ TRÁCH NHIỆM/DUTIES AND RESPONSIBILITIES
Responsible for all activities relevant to the Front Desk such as the reception, check in- out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
PHẠM VI CÔNG VIỆC/SCOPE OF WORKS
- Cash hotel guest’s personal and travelers checks and assists with currency exchange.
- Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.
- Endeavor to maintain the high standards of the hotel with particular regard to the importance of Radisson Rewards member and other VIP’s and with reference to hotel and to be a health or safety hazard.
- Maintain cashier float and ensures accurate daily report of all money received.
- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
- Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e- mail, messages, and how to interpret availability sources within the reservation systems.
- Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a Radisson Brand property.
- Perform the audit balances and prepares all works for audit in an orderly fashion.
- Attend to guest’s complaints, inquiries and requests, referees’ problems to supervisor/Front Office Manager if he/she unable to assist.
- Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Radisson Rewards programs.
- Responsible and attends to guest’s request of using the service of safety box at all times.
- Register and rooms all arrivals according to established procedures.
- Keep abreast of all modifications to accounting policies and procedures.
- Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
- Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.

Vocational Certification/University degree in Hospitality/Tourism Management, Economics or equivalent major.
Experience as GSA/Receptionist/Club butler is a plus.
Russian language skills are required

Working in dynamic, professional working environment with many opportunities of career development.

Cập nhật gần nhất lúc: 2026-01-13 08:40:03