Summary
Scope of Role: The Recreation Manager oversees the totality of the resort’s leisure and experiential landscape: Pool & Beach, Camp Hyatt, Fitness & Activities, and Wellness Integration, ensuring that each environment reflects thoughtful design, refined service, and an authentic sense of place. This role works in close collaboration with SOMA Wellbeing, Sustainability, and Guest Experience teams to deliver programming that engages guests emotionally, physically, and culturally.
Position Objective: To lead and curate all recreational, wellness, and resort programming activities across the property—translating Park Hyatt Phu Quoc’s philosophy of island elegance into experiences that are enriching, sustainable, and deeply connected to nature.
Key Responsibilities:
Leadership & Operations
Supervise and develop the Recreation, Lifeguard, and Camp Hyatt teams, fostering motivation, technical skill, and attentiveness.
Maintain Forbes- aligned presentation, service rituals, and interaction standards across all recreation touchpoints.
Oversee guest scheduling, staffing plans, and activity logistics to balance service excellence with operational efficiency.
Ensure all facilities are impeccably maintained, presented, and operated in alignment with safety and brand standards.
Lead all daily operations for Pool, Beach, Fitness, Camp Hyatt, and Recreational Activities, ensuring a seamless and safe guest experience.
Programming & Experience Design
Collaborate with Sustainability and SOMA Wellbeing teams to integrate environmental education, conservation, and local culture into guest experiences.
Curate and implement the Resort Programming Framework, aligned with the pillars of Facility, Tides, Nature, and Tradition.
Monitor guest satisfaction and continuously evolve programming based on engagement and feedback data.
Lead seasonal, ceremonial, and bespoke events that enhance the emotional connection between guests and the resort’s natural surroundings.
Develop and deliver programs that are commercially viable yet experientially rich—ranging from sunrise wellness sessions to family twilight gatherings.
People & Culture
Partner with the Assistant Learning Manager to design learning journeys specific to recreation disciplines.
Serve as a mentor to all recreation colleagues, guiding them toward confidence, composure, and creativity in guest interaction.
Safety & Sustainability
Partner with Engineering and Sustainability to maintain eco- conscious operations, including energy use, water conservation, and materials management.
Ensure all safety, hygiene, and lifeguard protocols are strictly implemented and regularly audited.
Support the implementation of the Verified Responsible Hospitality sustainability program and related community initiatives.
Foster a culture of care, safety, and belonging across the teams, ensuring colleagues embody Park Hyatt’s DNA.
Administration & Financials
Oversee departmental budgeting, cost management, and revenue generation from activities and programs.
Prepare regular performance reports, highlighting engagement trends and improvement opportunities.
Maintain accurate records of attendance, training, certifications, and equipment maintenance.
Expected Attitude & Behaviour:
Demonstrates alignment with Park Hyatt’s luxury ethos—elevating simplicity through thoughtfulness.
Operates with warmth, composure, and intuitive guest awareness.
Balances operational precision with a spirit of creativity and storytelling.
Embodies a leadership style that is nurturing, inclusive, and quietly confident.
