Regional Aftersales Management (Work Abroad)

Division: VinFast Vietnam After- Sales Service
Position: Talent Pool- Regional After- Sales Operations Management
Workplace: Hanoi, with overseas assignments as designated
Position Objective
enhanced customer satisfaction.
the assigned region to ensure efficient service performance, optimized service quality, and
Responsible for managing, coordinating, and overseeing all after- sales operations within
Key Responsibilities
After- Sales Operations Management
• Monitor and coordinate after- sales service activities across distributors within the
assigned region to ensure effective operations and optimal resource utilization.
• Supervise and control the implementation of technical rectification programs and
product recall campaigns according to corporate plans.
• Support the establishment and development of new Service Workshops (XDV) in the
region.
• Handle operational issues beyond distributor authority and capability by working
with internal departments to identify and implement appropriate solutions.
Customer Complaint Management
• Collaborate with relevant departments to receive, assess, and resolve customer
level of satisfaction.
complaints related to service quality and repair operations, ensuring the highest
Spare Parts Management
• Oversee spare parts operations at dealerships, including inventory control,
repair activities.
arrangement, and optimization to ensure efficient usage and timely support for
Benefits
• Highly competitive salary package.
• Diverse bonus schemes: performance bonus, holiday bonuses, and 13th- month
salary in accordance with company policy.
• Annual health check- up at Vinmec for all employees.
• Attractive discounts and privileges across the Vingroup ecosystem: VinFast,
Vinhomes, Vinpearl, Vinschool, VinUniversity, and others.
• Fast- track career advancement opportunities and a clear development roadmap.
• Professional, modern, and respectful working environment

Cập nhật gần nhất lúc: 2025-11-25 12:40:02