Reservation Agent

• Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
• To attend hotel events, daily shift briefings and training to improve professional skills.
• Handle daily trace/follow up reports according to departmental requirements.
• Adhere to all Standard Operating Procedures
• Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel
• Understand and apply hotel policies for no- shows, cancellation, credit and pre- payment policies.
• To be up- to- date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Maintain a motivational working environment within the department, and with other colleagues in the hotel.
• Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
• Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
• Maintain effective office administrative procedures within the department that will safeguard and detect double- bookings, non- guaranteed bookings, filing errors and other inaccuracies.

Benefits according to company regulations

Cập nhật gần nhất lúc: 2026-01-05 22:00:04