Reservation Agent

Confirm, modify, and cancel reservations as requested by guests
Handle special requests such as early check- in, late check- out, or room preferences
Provide information on room types, rates, packages, and hotel services
Coordinate with Front Office, Sales, and Revenue teams to ensure smooth operations
Process individual and group reservations accurately using the hotel’s reservation system
Respond to reservation inquiries via phone, email, and online booking platforms
Maintain updated records of bookings, cancellations, and no- shows
Ensure all guest data is entered correctly and securely into the system
Upsell room categories and promotional offers to maximize revenue

Minimum 1 year of experience in reservations or front office in a hotel environment
Fluent in English; additional languages are an advantage
Strong knowledge of hotel reservation systems
Diploma or degree in Hospitality Management or related field

Competitive salary & benefits
Professional working environment
Service charge & meal allowance during pre- opening phase
Comprehensive training & career development opportunities

Cập nhật gần nhất lúc: 2026-01-03 17:45:03