Reservation Agent

Accurate, professional, prompt, friendly and courteous on all guest calls.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip’s product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Keep leadership informed on a timely basis of any undue variance from expected results.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.

Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
Microsoft Office knowledge and computer skills required.
Vocational School Certificate is preferred.
Organized, can multi- task, good problem solving skills and detail- oriented.
One year working experience is preferred.
Must present a well- groomed appearance.

Full salary, insurance and service charge during probation period
Annual Leave
Salary review
Training & Development
Health checkup

Cập nhật gần nhất lúc: 2026-07-13 23:50:03