Reservation Agent

Reservation Responsibilities

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
Process amendments to reservations such as extensions, early departures, etc.
Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
Understand Revenue management strategies, up- sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
Determine guest needs and quote the appropriate room and rate as per requirements
Record special billing arrangements for groups and conventions
Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
Input booking information into the Reservation System
Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

File and organize departmental documents, maintain stationery and office supplies for the department
Prepare monthly staff attendance report for Payroll processing
Report any equipment failures/problems & repair requests to Maintenance Department
Perform duties and responsibilities in a confidential manner when applicable

Excellent reading, writing and oral proficiency in English language
Diploma education
Proficient in MS Excel, Word, & PowerPoint
Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele- marketing

Working in teamwork environment & experiencing multitasking to enhance skills for international hotel’s service standard
Joining one of the biggest International Hotel Group in the world
Other benefit as per hotel policy and Labor law
Accor employee’s benefits as per hotel policies
Opportunity to experience international hotel’s service standards & to grow interpersonal skills.
Opportunity for career advancement, training and development within the property and across the world
100% service charge earned during probation period
Competitive remuneration package

Cập nhật gần nhất lúc: 2026-07-06 17:35:02