Reservation Manager

Key Responsibilities:

• Manage relationships with online travel agents (OTAs), corporate clients, and travel partners.
• Maximize room revenue by implementing effective selling strategies, up- selling techniques, and rate management.
• Oversee and manage all reservation operations to ensure efficient, accurate, and guest- oriented service.
• Prepare and analyze occupancy forecasts, booking trends, and performance reports.
• Ensure all communication with guests and partners reflects the hotel’s service standards and brand image.
• Coordinate with the Revenue Manager and Sales Department to optimize room inventory and pricing.
• Supervise and train the reservations team to handle individual, group, and corporate bookings professionally.
• Monitor daily reservation activities and ensure prompt response to guest inquiries and requests.
• Maintain accurate records of bookings, cancellations, and guest preferences in the hotel system.

Qualifications & Requirements:

• Good English communication skills (both spoken and written).
• Degree or Diploma in Hospitality, Business, or related field.
• Minimum 3–5 years of experience in a similar position at a 4–5- star hotel or resort.
• Knowledge of revenue management principles and online distribution channels is an advantage.
• Strong analytical, organizational, and leadership abilities.
• Attention to detail, guest- focused mindset, and ability to work under pressure.
• Strong knowledge of reservation systems (Opera, Smile, or similar PMS).

Competitive salary & management benefits
Full Salary during probation
2 days off per week
Social Insurance on full salary
Support service charge allowance during pre- opening
Career growth within the brand
Annual leave & performance bonus
Insurance & housing/transport allowance (if applicable)

Cập nhật gần nhất lúc: 2025-10-27 15:40:03