RESERVATION OFFICER

JOB SUMMARY:
- Handle all property’s bookings (short and long stay) timely, accurately and according to set policies to ensure quality of service and smooth running operations
MAJOR DUTIES & RESPONSIBILITIES:
- Develops and maintains good relationships with all guests and clients
- File all correspondence relating to reservations in a timely manner
- Responsible for all tasks assigned by the reservation manager
- Input reservations details into PMS promptly with accuracy and efficiency
- Process all reservations in a timely manner and constantly work to convert inquiries and upsell booking request.
- To be completely familiar with the property’s selling strategy (pricing and availability)
- To be completely familiar with all the property inventory including special advantages, amenities and special features of each suite as well as all guest and public facilities.
- Report any complaints or abnormal occurrence to the reservation manager
KEY RELATIONSHIPS:
- Interact with guests, clients and individuals
- Hotel employees

- At least 1 year of related experience
- Knowledge of PMS preferred
- Good verbal and written communication skills in English to interact with guests and clients
- Selling skills
- Degree in Hospitality, Tourism, or Business Administration
- Proficient in Microsoft Office
- Attention to details, organized

Lương tháng 13.
Phụ cấp cơm trưa, xăng xe và gởi xe miễn phí.
Môi trường làm việc hòa đồng,thân thiện và có khả năng thăng tiến.
Lương cơ bản + Thưởng phí phục vụ (service charge) hằng tháng + Bonus theo quý 4tr5
12 ngày nghỉ phép năm theo quy định pháp luật
Các chế độ đãi ngộ khác theo chính sách công ty.
Đào tạo theo quy chuẩn của khách sạn 4 sao.
Đánh giá và tăng lương theo năng lực hằng năm.
Bảo hiểm y tế, bảo hiểm tai nạn 24/24h

Cập nhật gần nhất lúc: 2026-02-27 14:25:03