Reservation Staff/ Nhân viên đặt phòng

• Verify all reservations taken on the reservation forms are updated on the PMS without fail.
• Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
• Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no- show, etc.
• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
• Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
• Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
• Update No- shows and cancellations on all OTA&039;s without fail to avoid and unwanted commissions.
• Adjust rates according to suggestions from Yield or Revenue management systems.
• Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
• Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.
• Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.
• Assists and prepare in groups pre- arrival process and also preparing group rooming lists.

• Diploma or Vocational Certificate in Sales & Marketing, Hotel Management, Business Administration, or related field preferred.
• 2 year related experience or an equivalent combination of education and experience
• Familiar with the management software SMILE.

• Great change to discover internal and external training programs
• Attractive salary and benefits, full service charge and salary during probation period
• Insurances as per law
• Educational and living expenses allowance
• Accident Insurances 24/7
• Duty meal, uniform provided by Company
• Good opportunity for learning and development
• Dormitory for staff (terms and conditions applied)
• 12 annual leaves, 8 days off per month
• Other benefits will be shared in the interview
• Benefits for seniority

Cập nhật gần nhất lúc: 2026-02-21 17:00:04