Reservation Supervisor

Key Responsibilities:
Reservations Management:
Handle group bookings, corporate accounts, and special requests.
Monitor room availability and ensure accurate allocation of rooms.
Supervise and coordinate daily reservation operations.
Team Supervision:
Schedule staff and ensure proper coverage during peak periods.
Train, mentor, and evaluate the reservations team.
Customer Service:
Address guest inquiries and resolve reservation- related issues promptly.
Maintain high standards of guest satisfaction.
Revenue Management Support:
Collaborate with Revenue Manager to optimize room rates and occupancy.
Report daily reservation statistics and forecast bookings.
Administrative Tasks:
Ensure all reservations are accurately recorded in the system.
Prepare reports for management regarding reservations, cancellations, and no- shows.

Qualifications & Requirements:
Excellent communication and interpersonal abilities.
Proficiency with hotel reservation systems (PMS).
Ability to work under pressure and handle multiple tasks.
Knowledge of revenue management principles is a plus.
Strong leadership and team management skills.
Proven experience in hotel reservations or front office operations.

Full Salary during probation
Insurance & housing/transport allowance (if applicable)
2 days off per week
Annual leave & performance bonus
Competitive salary & management benefits
Career growth within the brand
Social Insurance on full salary

Cập nhật gần nhất lúc: 2025-12-16 15:20:03