Reservations Agent

Record reservation data accurately in the Property Management System.
Provide detailed information about property amenities and local Phu Quoc attractions.
Book accommodations efficiently for leisure, business, and group segments.
Manage booking changes, cancellations, and customer complaints professionally.
Coordinate with other departments to fulfill guest requests and special requirements.
Respond promptly and professionally to all reservation inquiries via phone and email.
Maintain current knowledge of room availability, rates, and promotions.
Upsell room types and services to maximize revenue and meet guest needs.

Customer- focused with a passion for exceptional service.
Proficiency in PMS (e.g., Opera) and Microsoft Office; 40 wpm typing speed.
Minimum 1 year of experience in Front Office, Reservations, or Sales.
Detail- oriented with the ability to multitask in a fast- paced environment.
Strong problem- solving skills and ability to work independently.
Excellent command of English; additional languages are a plus.
Professional telephone etiquette and strong written communication skills.
Flexible to work various shifts, including weekends and holidays.

The chance to challenge the norm and work in an environment that is both creative and rewarding
Excellent discounts across Ennismore & Accor properties globally
Accommodation and flights provided
Part of Ennismore and Sun Hospitality and Entertainment Group
Competitive wages, Global brand and career growth
Join an innovative , fast- growing, international group that is shaking things up on the hospitality scene
Unique All- Inclusive Concept & Prime Location

Cập nhật gần nhất lúc: 2026-01-30 12:00:07