Reservations Agent

SCOPE OF WORKS
Assist his superior in ensuring that the guest satisfaction programs are implemented in accordance with the Hotels philosophy.
Ensure the effective and smooth operation of the reservation system.
DUTIES AND RESPONSIBILITIES
• Prepares letters of confirmation.
• Assists in pre- registration activities when appropriate.
• Makes sure that files are kept up to date.
• Maintains good relation to bookers/ Agents
• Determines room rates based on the selling tactics of the hotel.
• Understands the hotel’s policy on guaranteed reservations and no- shows.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Monitors advance deposit requirements.
• Communicates reservation information to the front desk.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Prepares expected arrival lists for front office use.
• Maintains a clean and neat appearance and work area at all times.
• Knows the credit policy of the hotel and how to code each reservation.
• Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
• Tracks future room availabilities on the basis of reservations.
• Processes advance deposits on reservations.
• Knows the selling status, rates, and benefits of all package plans.
• Knows the types of rooms available as well as their location and layout.
• Helps develop room revenue and occupancy forecasts.
• Processes reservations from the sales office, other hotel departments, and travel agents.

Degree in Hotel Management, Tourism/Foreign Language or Economic Studies
A strong command of both written and spoken English is required
Opera system knowledge & skills would be a plus
Ability to work in a computer based, multi- task environment.
At least 1 year experience in a similar position at 5 star/ 4 star Hotel

- Working in a dynamic, professional environment with many opportunities for career development

Cập nhật gần nhất lúc: 2026-01-05 08:55:03