Restaurant Supervisor/Giám sát nhà hàng

Restaurant Supervisor is the on- the- floor operational leader responsible for the seamless daily service and exceptional guest experience within the restaurant outlet. This role ensures that all service standards, hygiene protocols, and financial procedures are executed flawlessly by the team, acting as a critical link between management, staff, and guests.
Key Responsibilities
Team Supervision & Training: Directly supervise the service team, including assigning sections, coordinating breaks, and providing real- time coaching. Assist in training new staff on service procedures, menu knowledge, and hotel standards.
Financial & Administrative Duties: Oversee cashiering functions, guest billing accuracy, and daily sales reporting. Assist in controlling operational costs by minimizing waste and managing breakage. Complete necessary shift logs and reports.
Guest Experience & Service Standards: Supervise all aspects of service during shifts to ensure a smooth, efficient, and memorable dining experience. Proactively greet guests, handle inquiries, and resolve any issues promptly and professionally to ensure total guest satisfaction.
Operational Excellence: Conduct pre- shift briefings and oversee opening/closing duties. Monitor table turnover, seating arrangements, and the flow of service from kitchen to guest. Ensure the restaurant&039;s cleanliness, setup, and ambiance meet brand specifications at all times.

Minimum of 2- 3 years of experience in F&B service, with at least 1 year in a supervisory or team lead role within a hotel or upscale restaurant.
Excellent knowledge of food, wine, and service etiquette.
Strong leadership and interpersonal skills with the ability to motivate a team.
Diploma in Hospitality or related field.
Good command of English and Vietnamese.
Ability to work under pressure, solve problems quickly, and maintain a professional demeanor.

Professional training and development opportunities.
Full insurance and benefits in accordance with the Labor Law.
Competitive salary and allowances as per company policy.
Professional working environment.

Cập nhật gần nhất lúc: 2026-01-31 14:30:03