Revenue Manager (based in Quang Binh)

People
As Revenue Manager you’ll drive the rooms revenue through pricing, market strategy, yield, distribution & selling strategies, and revenue management best practices. Manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
YOUR DAY- TO- DAY
• Provides technical support to Reservations and Front Office on up- selling, systems use and upselling.
• Daily communication and coordination with the General Manager and Sales department.
• Train and support hotel teams on revenue system functionality and enhancements (mainly Sales, Front Office and Reservation teams).
• Support the wider hotel team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
Financial
• Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night.
• Drive the relevant daily reports to ensure accuracy and relevant data.
• Strategically optimize the segment mix of group patterns, rates, and transient rooms.
• Monitor and determine demand periods for, rooms through an analysis of historical data and current bookings. Responsible for tracking and analysing of booking pace, group wash.
• Help create the hotel annual budget and the setting of performance goals.
• Using the tools provided (ie SBRP) and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), system contribution and trends in rooms and non- rooms revenues by channel, segment and account.
• Present revenue strategies, booking trends, and Key Performance Indicators (KPIs).
• Work collaboratively with each department to develop specific strategies for growth.
• Guardian of SBRP. Ensure compliance with all SBRP rules and standard processes. Provide guidance to the annual budget process on all revenue aspects of the business and leadership for rooms revenue.
• Ensure measurable improvements for demand and availability, aiming to gain RevPAR share.
• Overall responsibility for the development and maximization of rate and occupancy.
• Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
• Identify and analyze, demand shifts and/or citywide / special events, implementing Revenue Management strategies.
• Monitor competitor pricing for all room rates, understands the dynamic of the local market and the demand generators, and proactively implements appropriate actions for the hotel’s pricing and market mix strategy.
• Conduct weekly Revenue meetings and monthly Revenue Generation Meetings
• Champion all special projects relating to market research and revenue optimization.
Guest Experience
• Assist on request with high level VIP bookings/high touch point guests to ensure a smooth booking process and provide recognition from leadership team.
• Ensure online rate information is clear and compelling. Both to ensure the booking is confirmed and to ensure guests expectations are clear.
• Collaborate with internal departments to address consistent issues and trends.
• Support the team in creating and implementing packages and offers that deliver true hospitality and an elevated guest experience.
• Continually monitor selling of room types and packages and reassess with the wider hotel team if we are offering the correct selection of room types and rates to match our guests.
• Provide data and insights as to the “type” of guest booking our hotel in accordance with market segment, seasonality and other defining patterns to support the team to plan operationally to meet the range of guests in house at any one point
Responsible Business
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done.
• May also serve as manager on duty (MOD) on request.
• Adhere to IHG’s competitive pricing policies and report any issues identified of anti- competitive nature from our corporate partners
• May assist with other duties as assigned by management.
• Maintain confidentially of all strategies, pricing and internal system data.

Required Skills:

Strong attention to detail and ability to work under pressure.
Ability to analyze data, identify trends, and optimize revenue per available room (RevPAR).
Excellent communication and negotiation skills.
Ability to collaborate effectively with sales, marketing, and operational teams.
Proficiency in revenue management software, Excel, and other data analysis tools.
Strong understanding of pricing strategies, yield management, and demand forecasting.

Qualifications:

A bachelor’s degree in Hospitality Management, Business Administration, Finance, Economics, or a related field is often required.
Knowledge of resort operations and guest behaviour trends is beneficial.
Revenue management certification or advanced training (e.g., in STR, RevPAR, or pricing strategy) is a plus.

Experience:

Experience in a resort, hotel, or similar setting is preferred to understand seasonal dynamics and guest behaviours.
Typically, 3- 5 years of experience in revenue management, sales, or a related field within the hospitality industry.
Proven track record of increasing revenue through effective pricing and inventory control strategies.

At IHG, we provide you competitive benefits and comply to all current laws
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​
True Responsiveness

Cập nhật gần nhất lúc: 2026-03-13 13:30:03