Reverse Logistics Manager

The Reverse Logistics Manager is responsible for leading the end- to- end Failed Delivery & Customer Returns (FDCR) process, ensuring fast dispute resolution, fraud prevention, platform compliance, and minimizing financial losses.
This role acts as the primary point of contact with internal teams and external platforms/3PLs, driving accountability and operational excellence in reverse logistics.
Key Responsibilities

Prepare monthly performance reports and recommend operational improvements.
Lead initiatives on damage assessment, reprocessing, restocking, and bad stock control.
Partner with Finance on monthly claim reconciliation and discrepancy resolution.
Conduct compliance audits and training to ensure adherence to inventory and risk control standards.
Monitor and improve key KPIs including return rate, dispute success rate, recovery value, and stock loss.
Establish and enforce SOPs for inventory handling and dispute management.
Own and manage the end- to- end FD/CR and dispute resolution process with e- commerce platforms and last- mile partners.
Identify root causes leading to write- offs and implement corrective actions to reduce financial losses.
Act as the main POC for FDCR disputes caused by platform or delivery- related issues, ensuring timely and fair recovery.
Collaborate closely with 3PLs, Warehouses, Finance, Commercial, and Customer Service to streamline reverse logistics operations.
Identify operational risks and drive continuous improvement initiatives.
Lead and develop a team of 4 FTEs, ensuring productivity, accountability, and high performance.

Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related fields.
Hands- on with inventory systems and Excel.
3–5 years of experience in reverse logistics, inventory management, dispute handling, or e- commerce operations.
Strong communication and team leadership skills.
Strong understanding of e- commerce platforms, warehouse operations, and inventory compliance.
Strong analytical, problem- solving, and process improvement skills.
Proven experience working with 3PLs and cross- functional teams.
Proactive, results- driven, and “get- things- done” mindset.
Benefits
Full salary during probation.
Phone allowance.
Tet & performance- based bonus.
Premium Health Insurance & full statutory insurance.
15 annual leave + 3 sick leave days.
WFH 1 day/week.
Company- provided laptop.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-01-11 22:00:04