Rewards Club Manager

Position Summary
The Rewards Club Manager is responsible for leading the Rewards Club Team to deliver exceptional first impressions and personalized guest experiences. The role centers on reception services, guest welcome, and management of the Rewards Club, promoting loyalty and enhancing the overall customer journey. The Rewards Club Manager plays a key role in ensuring every guest interaction reflects the brand’s high service standards.
Key Responsibilities:

Uphold privacy and safety standards for all guests during interactions and data handling.
Respond to calls, emails, and messages regarding membership and guest service requests.
Stay updated on club promotions, events, entertainment, and offerings to provide accurate guest information.
Liaise with relevant departments to ensure consistent service delivery across all guest contact points.
Supervise and lead Hosts and Senior Hosts to provide outstanding guest welcome and front- of- house service.
Engage with members to encourage usage and participation in Rewards Club promotions.
Train Host team members in service etiquette, communication, and loyalty program knowledge.
Promote and explain the Rewards Club benefits, assist guests in enrolling, and ensure accurate data input.
Maintain reception and front desk operations, ensuring cleanliness, readiness, and efficient service.
Manage all touchpoints that shape the guest&039;s first impression, from entrance greeting to club navigation support.
Ensure a welcoming environment at all times, including managing ambient elements like scent, music, and temperature in guest areas.
Address and resolve guest inquiries and concerns with professionalism and efficiency.
Ensure professional, warm, and personalized greetings to all arriving guests and members.
Monitor and analyze guest feedback to improve service quality and guest satisfaction.

Proficiency in Microsoft Office and customer service software systems.
Fluency in English; additional languages (Mandarin, Cantonese, Korean) preferred.
Ability to work shifts, including nights, weekends, and holidays.
Prior leadership experience in customer- facing roles.
Bachelor’s degree in Hospitality, Marketing, or a related field is advantageous.
4–5 years of experience in front desk/reception, hospitality, or membership services.
Experience in handling loyalty/membership programs is a plus.
Strong interpersonal and communication skills.

Benefits:

• Bonuses/gifts on public holidays
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• Tips, night shift allowance and overtime allowance
• Duty meals at hotel’s canteen (2 meals per shift)
• 24/7 accident insurance and health insurance
• Periodic health check- ups and annual team- building activities
• Competitive salary and comprehensive benefits
• Professional uniforms, including laundry and pressing services
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers
• 13th- month salary and performance- based bonuses

Cập nhật gần nhất lúc: 2026-01-03 17:10:03