JOB DESCRIPTION
Respond to comments or text messages according to the script
Customer care consulting via phone, email, Facebook… updating customer feedback to ensure the best customer service
Update and supplement information from the customer and transfer it to the support person to complete the paperwork for the customer.
Be on the hotline when customers call and transfer calls to sales consultants
Receive and distribute leads from sources for sales
Update information on the roster
Update data, divide turns and follow CRM
Follow customers who have not provided contact information
JOB REQUIREMENTS
Working hours: From 9:30 pm to 5:30 am (from Monday to Friday), Saturday: work online at home
Have basic marketing knowledge
Age from 22 years old
Good communication ability, fluent, confident, no lisp, stuttering, no local accent.
Good English communication skills are a strong advantage (English level IELTS 5.5 – 6.0 or equivalent)
Creative thinking, good listening, regularly grasping social trends and customer psychology.
Due to the nature of night shift work, it is necessary to arrange hours and work to maintain health and spirit for night work.
Good computer and internet skills; understanding of social networks and e- commerce
Excellent communication skills (listening, speaking)
BENEFITS
Working Time: Monday – Friday (from 21:30 to 05:30)
Probation: 2 Month
Training:
Opportunities for long- term stable career development
Dynamic, friendly working environment, preferential welfare regimes
Have the opportunity to work with both Vietnamese and USA teams
Long- term special remuneration policy for core members
Annual Leave: 12 days off/year, 12 days off under Night Shift and other days off up to more than 35 days/year.
Environment: Work in a professional, dynamic environment
Benefit:
Welfare regime: annual foreign travel, picnics, holiday bonuses, 13th month salary…
Unlimited work efficiency bonuses
Enjoy full benefits for employees according to the Labor Law
Allowance:
Birthday bonuses, sweet parties, salty parties, YEP…etc.
Nighshift allowance: 3,000,000 VNĐ
Gasoline allowance up to 800,000 VNĐ
KPI từ 5,000,000 VNĐ đến 10,000,000 VNĐ
Food allowance: 30,000/day
