SALES MANAGER

Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International
Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.
Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Supports the implementating, demonstrating and reinforcing Hyatt’s Values and Goal.
To fully and correctly use Envision system.
Maintains a detailed knowledge of Hotel facilities, features and services.
Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
Establishes an efficient trace file to ensure that all business booked is properly tracked.
Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.
Entertains and conducts hotel inspections to clients whenever required.
Ensures professional sales Calls using Hyatt’s Consultative Selling principles & SMART Selling philosophies.
Establishes strong contacts to source for information in regard to planned and upcoming functions/ events.
Pre- qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge
Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow- up is conducted in a timely manner.
Liaises and works closely with the related operation departments ensuring guest&039;s requests and expectations are being met.

• Existing client base in the local market is a strong advantage.
• Good knowledge of local and international corporate markets.
• Fluent in English
• Well- organized and able to handle pressure in a fast- paced environment.
• Proven sales track record and client management skills.
• Familiar with hotel sales systems
• Self- driven, result- oriented, and proactive.
• Ability to work independently and as part of a team.
• Strong communication, negotiation, and presentation skills.
• Customer- focused with a positive, can- do attitude.
• Willing to travel and attend client meetings/events when required.

Duty meal and provided Uniforms
Opportunities for career growth
A Diverse & Inclusive workplace culture where you truly belong
Exclusive discounts on F&B and Friend & Family rates
Service charges
12 complimentary nights at Hyatt Hotels worldwide
A balance 5- day workweek

Cập nhật gần nhất lúc: 2026-02-02 18:35:02