Sales Manager (Based in HCMC)

JOB SUMMARY
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up- sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.
JOB SPECIFIC TASKS
Understanding Market Opportunities & Driving Revenue
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Maximizes revenue by upselling packages and creative food and beverage.
• Handles all opportunities if property does not participate in an EBC.
• Partners with group/catering counterpart to effectively manage the business opportunity.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Develops effective group/catering sales plans and actions.
• Focuses efforts on group/catering accounts with significant potential sales revenue.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the .
• Designs, develops and sells creative catered events.
• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Understands the overall market- competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Providing Exceptional Customer Service
• Handles complex business with significant revenue potential as well as significant customer expectations.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Participates in and practices daily service basics of the brand.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Provides excellent customer service in order to grow share of the account.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Executes and supports the business Customer Service Standards and property’s Brand Standards.
• Executes brand’s Customer Service Standards and property’s Brand Standards.
Building Successful Relationships
• Uses sales resources and administrative/support associates.
• Works collaboratively with off- property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders.
Additional Responsibilities
• Utilizes intranet for resources and information.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Creates contracts as required.
• Conducts site inspections.

High school diploma; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR2- year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Days off/week: 2 days per week
Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
Opportunity to develop career
Full salary & service charge, social insurance during probation (following the labour laws)

Cập nhật gần nhất lúc: 2026-01-03 17:35:02