Seaonics Warranty Coordinator

Key Responsibilities:
Coordination & Contact:
- Act as primary point of contact for customers regarding warranty cases and related inquiries.
- Participate in and, when required, lead meetings with customers, shipyards, and suppliers to discuss warranty cases, progress, and technical resolutions.
- Coordinate and follow up on all warranty- related activities within the APAC region.
Case Handling & Execution:
- Provide technical warranty support and coordinate effective operational solutions to ensure optimal customer satisfaction.
- Plan, prioritize, and execute warranty cases and service tickets in alignment with company standards and customer agreements.
- Process warranty claims in accordance with established routines, ensuring accuracy and completeness before handover to invoicing.
Analysis & Improvement:
- Provide feedback to the organization, communicate lessons learned, and contribute to continuous improvement initiatives.
- Review and analyze customer warranty claims for root- cause analysis and failure modes, in line with company policies and applicable warranty standards.
Collaboration & Support:
- Collaborate closely with internal technical departments and stakeholders to resolve warranty issues efficiently.
- Contribute to the smooth handover of projects from the project department to the aftermarket organization as needed.
- Support and actively contribute to the extended warranty program for SLA customers.
- Coordinate with service teams and spare parts departments to secure timely corrective actions and parts delivery for warranty cases.
Documentation & Compliance:
- Ensure warranty documentation, reports, and case records are maintained in compliance with company procedures, class requirements, and customer specifications.

Qualifications:
• Education: Bachelor’s degree in Marine Engineering, Mechanical Engineering, or related technical field (preferred).
• Experience:
Familiarity with IMO, SOLAS, and class requirements (DNV, ABS, Lloyd’s Register, etc.) is beneficial.
Experience from shipyards, marine equipment suppliers, or maritime OEMs is an asset.
2–4 years of experience in warranty coordination, claims handling, aftermarket service, or technical support within the maritime or offshore industry.
• Skills & Competencies:
Excellent communication and customer service skills, with the ability to represent the company professionally.
Understanding of supply chain processes, spare parts logistics, and warranty procedures with shipowners or operators.
Analytical mindset with the ability to identify and communicate recurring technical issues or process improvements.
Strong coordination and teamwork skills across departments.
Service- minded and customer- focused.
Team- oriented, collaborative, and supportive of company- wide goals.
Able to manage multiple cases simultaneously and deliver on time under pressure.
Experience using ERP and CRM systems (IFS, SAP, Oracle, or similar) for tracking and documentation.
Commercial awareness and commitment to high- quality service.
Responsible and detail- oriented with a strong sense of ownership.
Good understanding of warranty processes, claims handling, and basic root cause analysis in technical environments.
Structured, proactive, and solution- oriented approach to tasks and challenges.
Strong documentation and reporting skills, with attention to detail and accuracy.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Training to be provided locally and/ or internationally.
Salaries are reviewed & adjusted annually
A long- term career at a Professional and Dynamic working environment

Cập nhật gần nhất lúc: 2026-01-03 16:50:03