Seaonics Warranty Coordinator

Coordination & Contact:
- Act as primary point of contact for customers regarding warranty cases and related inquiries.
- Coordinate and follow up on all warranty- related activities within the APAC region.
- Participate in and, when required, lead meetings with customers, shipyards, and suppliers to discuss warranty cases, progress, and technical resolutions.
Case Handling & Execution:
- Plan, prioritize, and execute warranty cases and service tickets in alignment with company standards and customer agreements.
- Process warranty claims in accordance with established routines, ensuring accuracy and completeness before handover to invoicing.
- Provide technical warranty support and coordinate effective operational solutions to ensure optimal customer satisfaction.
Analysis & Improvement:
- Provide feedback to the organization, communicate lessons learned, and contribute to continuous improvement initiatives.
- Review and analyze customer warranty claims for root- cause analysis and failure modes, in line with company policies and applicable warranty standards.
Collaboration & Support:
- Coordinate with service teams and spare parts departments to secure timely corrective actions and parts delivery for warranty cases.
- Support and actively contribute to the extended warranty program for SLA customers.
- Contribute to the smooth handover of projects from the project department to the aftermarket organization as needed.
- Collaborate closely with internal technical departments and stakeholders to resolve warranty issues efficiently.
Documentation & Compliance:
- Ensure warranty documentation, reports, and case records are maintained in compliance with company procedures, class requirements, and customer specifications.

Training to be provided locally and/ or internationally.
Salaries are reviewed & adjusted annually.
A long- term career at a Professional and Dynamic working environment.

Cập nhật gần nhất lúc: 2026-01-31 19:30:03