Senior Coordinator (QHSE&ESG-BA)

Strategic Planning & Resource Management

Coordinate & Manage Schedules: Oversee complex audit schedules for high- profile clients and multi- site projects.
Workload Forecasting: Collaborate with Sales and Technical teams to forecast auditor capacity vs. sales pipeline to prevent bottlenecks.
Smart Allocation: Assign auditors not just based on availability, but by optimizing competency codes (NACE/EAC), geographical location (to minimize travel costs), and auditor qualification status.

Operational Excellence & Compliance

KPI & Timeline Management: Monitor Turn- Around- Time (TAT) for certificate issuance; proactively manage rescheduling, cancellations, and minimize overdue visits.
Audit Package Control: rigorous review of audit documentation (PAQ, CWS, NOC, Reports, NCs) to ensure "First Time Right" quality before submission to Technical Reviewers.
Accreditation Support: Act as a key operational support during external audits by Accreditation Bodies (UKAS, VICAS, APSCA, etc.).

Reporting, Data & System Integrity

System Integrity: Ensure all data in the internal system is accurate, up- to- date, and compliant with global procedures.
Operational Dashboarding: Produce weekly/monthly reports on Auditor Utilization Rate (Billability), MD tracking, and Cost Analysis for SBU Managers.

Escalation & Continuous Improvement

Process Improvement: Identify gaps in current coordination workflows and propose solutions to increase efficiency (reduce manual work, automate notifications).
Issue Resolution: Lead the handling of complex escalations (customer complaints, certificate suspension/withdrawal, auditor conflicts).
Mentorship: Assist in training and mentoring junior coordinators; lead calibration sessions to align understanding of new procedures.

Education: Bachelor’s degree in Business Administration, Economics, Engineering, or related fieldsExperience: 3–5 years of experience in Service Operations, Project Coordination, or Supply Chain Planning.
- Skills & Competencies:

Planning & Organization: Excellent ability to manage multiple timelines and conflicting priorities.
Problem Solving: Proactive mindset with a solution- oriented approach to unexpected operational disruptions.

Communication:

Good command of English (Written & Verbal) – capable of working with global affiliates.
Strong negotiation skills to work with Auditors and Clients.

Attributes: Detail- oriented, resilient under pressure, and team- oriented.
Technical Proficiency: Advanced MS Excel (Pivot Tables, VLOOKUP) and Power BI.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2026-03-06 13:00:04