Senior Gaming Technician / Gaming Technician

The Gaming Technician is responsible for maintaining, troubleshooting, and repairing gaming machines, equipment, and systems to ensure they operate efficiently and comply with regulations. This role involves providing technical support during gaming operations, performing routine maintenance, and responding to equipment malfunctions quickly to minimize downtime.
Key Responsibilities:

Conduct regular inspections and preventive maintenance of gaming systems to ensure optimal functionality.
Maintain accurate records of repairs, maintenance schedules, and equipment performance.
Assist with system updates, including hardware and software upgrades.
Perform installation, setup, and configuration of gaming machines and equipment.
Respond promptly to technical support requests during gaming operations.
Provide excellent customer service by addressing player complaints related to gaming equipment issues.
Assist in training new staff on basic troubleshooting and operation of gaming equipment.
Repair or replace defective components to restore equipment to full working order.
Ensure gaming machines and systems comply with regulatory standards and security requirements.
Diagnose and troubleshoot technical issues with gaming machines, equipment, and software.
Maintain an inventory of spare parts and tools, ensuring that essential resources are available for repairs.
Collaborate with the Assistant Technical Manager to identify and implement process improvements.

Requirement:

1- 3 years of experience in technical support, maintenance, or repair of electronic equipment, preferably in the gaming industry.
Familiarity with industry standards and regulatory requirements for gaming equipment.
Ability to work under pressure in a fast- paced gaming environment.
Good communication skills and ability to work in a team.
Strong attention to detail and a proactive approach to maintenance.
Strong understanding of gaming machines, systems, and technical troubleshooting.
Basic knowledge of networking, hardware components, and software updates.
Diploma or certification in electronics, IT, or a related technical field.

Benefits:

• Night shift allowance and overtime allowance
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• Foreign language allowances (Korean/Chinese/Japanese)
• Bonuses/gifts on public holidays
• 24/7 accident insurance and health insurance
• Competitive salary and comprehensive benefits
• Duty meals at hotel’s canteen (2 meals per shift)
• Professional uniforms, including laundry and pressing services
• Periodic health check- ups and annual team- building activities
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers
• 13th- month salary and performance- based bonuses
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code

Cập nhật gần nhất lúc: 2026-01-03 20:05:03