The Gaming Technician is responsible for maintaining, troubleshooting, and repairing gaming machines, equipment, and systems to ensure they operate efficiently and comply with regulations. This role involves providing technical support during gaming operations, performing routine maintenance, and responding to equipment malfunctions quickly to minimize downtime.
Duties may include but are not limited to:
Diagnose and troubleshoot technical issues with gaming machines, equipment, and software.
Repair or replace defective components to restore equipment to full working order.
Collaborate with the Assistant Technical Manager to identify and implement process improvements.
Assist in training new staff on basic troubleshooting and operation of gaming equipment.
Perform installation, setup, and configuration of gaming machines and equipment.
Maintain an inventory of spare parts and tools, ensuring that essential resources are available for repairs.
Provide excellent customer service by addressing player complaints related to gaming equipment issues.
Respond promptly to technical support requests during gaming operations.
Assist with system updates, including hardware and software upgrades.
Conduct regular inspections and preventive maintenance of gaming systems to ensure optimal functionality.
Ensure gaming machines and systems comply with regulatory standards and security requirements.
Maintain accurate records of repairs, maintenance schedules, and equipment performance.
KEY FUNCTIONS
Equipment Maintenance and Repair
Repair defective equipment and ensure gaming systems are operating at optimal performance.
Conduct regular inspections and preventive maintenance for gaming machines.
Technical Support
Provide on- the- spot troubleshooting and technical assistance during gaming operations.
Escalate major technical issues to the Assistant Technical Manager as needed.
Compliance and Security
Conduct regular checks to confirm compliance with gaming regulations.
Ensure all gaming machines meet regulatory standards and are secure from unauthorized access.
Reporting and Documentation
Maintain records of all maintenance, repairs, and system updates.
Assist in preparing reports on equipment performance and technical issues for management review.
