Senior Officer, HR Systems Management

Job Purpose
- The job holder manages communication activities, user support, content development on digital channels and supports users on the implementation of change/adoption.
- The job holder supports the implementation organization of the Bank&039;s culture and core values programs for the Human Resource Division
- The job holder supports change management activities (assessing change impact, defining performance&039;s indicators, engaging stakeholders, developing communications plan, survey, tracking progress and reporting performance results).
Key Accountabilities (1)
Change Management Support
- Support design, planning, pilot preparation and implementation of initiatives.
- Prepare reports for discussions and updates on transformation initiatives.
- Developed change management plans.
- Evaluate and report on performance results / efficiency of communication and transformation change implementation activities.
- Prepare requirement specifications from customer journeys and define needs
- Conduct change impact assessment and stakeholder analysis (for internal and external stakeholders).
- Develop and implement communication plans and track progress.
- Engage and support stakeholders through change implementation.
Key Accountabilities (2)
User Support và Communication Collaterals
- Develop and manage user manuals / guidelines, materials, customer support scripts.
- Translate complex concepts into easy- to- understand interactive experiences to support online users to complete interactions smoothly and effectively.
- Create, edit and manage content for communication campaigns.
- Actively research, collect information, update new market trends to develop new content strategy.
- Partner with feature development teams to design and develop digital user experience, plan and develop useful, usable content including instructional text, error and confirmation messages.
- Create and manage content on digital channels for new features.
- Conduct surveys, collect, manage customer feedback, propose solutions to provide improved support to users.

Success Profile- Qualification and Experiences
Domain Expertise
- Experience supporting project management and organizational change projects
- More than 03 years of experience in the same field.
- Knowledgeable on digital technology Qualifications
- Demonstrated experience supporting change management strategies and plans
- Experience planning for and developing useful and usable content
- Superior writing, editing, and proofreading skills in English and Vietnamese languages
- Demonstrated experience creating online/digital content and executing on content strategy within the interactive space
- Demonstrated experience developing web/app content
- Bachelor&039;s degree in Communication, Technology
- Demonstrated experience translating complex concepts into easy- to- understand interactive experiences to support online users
- English proficiency requirements are pursuant to Techcombank&039;s policy.
- Professional change certification in PROSCI / ADKAR will be advantageous

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Cập nhật gần nhất lúc: 2026-01-19 15:45:03