Senior Training Executive

JOB PURPOSE
To ensure Coffee25 store staff are thoroughly trained in product knowledge, beverage preparation, service standards, and brand values. The Trainer plays a key role in maintaining consistency, enhancing customer experience, and supporting overall business performance.
MAIN RESPONSIBILITIES
Training & Coaching

Provide on- the- job training (OJT) and evaluate barista skill levels at stores.
Design and update training materials for coffee products, brewing techniques, and customer service skills.
Conduct onboarding programs and regular training sessions for new and existing staff.
Support the development of store managers and assistant managers through advanced training.

Quality Control & Assessment

Perform regular in- store assessments of barista performance using standardized checklists.
Identify errors or skill gaps and suggest improvements to training or processes.
Ensure strict adherence to SOPs, recipes, and preparation standards.

Content & Program Development

Stay updated on coffee trends and incorporate relevant techniques into the training program.
Support the creation of instructional materials: videos, manuals, visual aids, counter guides.
Work closely with the R&D and Marketing teams to develop training content for new product launches.

Operational Support

Troubleshoot issues related to beverage quality or preparation at stores.
Contribute to employee assessments and support internal promotion readiness.
Assist in training and setup for new store openings.

Strong communication, clear instruction delivery, group training ability, customer service mindset • Prefer candidates with experience in chain stores (coffee or bubble tea), willing to travel for short- term store openings
Skills Proficient in various coffee brewing methods (espresso, cold brew, etc.), knowledgeable in ingredients, machines, and bar operations
Minimum 2 years of coffee experience and at least 1 year in a training or coaching role within F&B
Requirements Education College degree or higher, preferably in F&B or Hospitality fields

Laptop, Chế độ bảo hiểm, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-01-11 00:55:03