ServiceNow Engineer (ITSM) - JPN

Coordinate onsite with customer stakeholders to maintain smooth communication and project progress.
Produce Basic Design (BD) and Detail Design (DD) documents for ServiceNow ITSM solutions.
Validate solution design to ensure alignment with ITIL and ServiceNow best practices.
Lead requirement workshops for Incident, Problem, Change, Request, CMDB, and related ITSM processes.
Work directly with Japanese business users to gather, clarify, and analyze ITSM requirements.
Translate customer business requirements into clear functional specifications for technical teams.
Support UAT planning, issue clarification, and functional verification with end users.

Hands- on experience creating BD/DD design documents for enterprise ITSM systems (ServiceNow preferred).
Experience working directly with Japanese clients or in Japan- based IT projects.
Ability to work onsite and collaborate effectively with customer teams and internal teams.
Strong Japanese communication skills (N2, N3) for both verbal and written interactions.
1+ years of experience working with ITSM domain (Incident/Problem/Change/Request; ITIL processes).
Solid understanding of ITIL fundamentals.
Preferred Qualifications:
Familiarity with ServiceNow capabilities, limitations, and configuration flow.
ServiceNow certifications (CSA, CIS- ITSM) are a strong plus.
Experience in Agile/SCRUM environments.

Probation period 2 months with 100% official salary.
Social insurance contribution based on basic salary (5,007,600 VND).
Seniority- based premium health insurance, maternity policy, and annual health check- up (once per year).
Employees with more than 1 year of service are eligible for 40% support of premium health insurance for one family member (optional).
Company benefits including birthday, christmas, sons’ day, daughters’ day, annual company trip, quarterly teambuilding, soft skills training, and english language improvement courses.
Performance review twice a year (April and October) and 13th month salary.
Working time from Monday to Friday, flexible check- in from 8–9 am, lunch break from 12–1 pm, check- out from 5–6 pm, overtime is not encouraged.
Opportunity for onsite assignments in Japan.
Support for exam fees when attending skill training courses; 100% support for professional certification exam fees and instant rewards for certification achievements.
Business performance bonus (for production teams) twice a year (January and July).
Holiday bonus 1,000,000 VND for official employees on public holidays (international workers’ day, national day, new year, lunar new year); 500,000 VND for probation employees.
Overtime payment in accordance with labor law.

Cập nhật gần nhất lúc: 2025-12-18 13:25:02