SFA/CRM Operation Leader (Japanese N2+)

Geniee Vietnam is seeking a passionate Customer Success Leader/Specialist who will work closely with the headquarters team in Japan to support any requests/tasks on the system. The position requires operators to understand Geniee’s products (Geniee SFA/CRM) and to perform some of the following tasks:

Build and maintain close working relationships with related departments (Tech and Customer success team in JP Headquarter)
Understand normal business flow and be able to operate and work with systems/platforms.
Join meetings with Japanese clients to collect their requests and support in setting up the system for them.
Supervise the team’s workload, handle new requests, conduct research, and provide guidance to team members.
Other tasks and reports assigned by managers/leaders.

Job requirements:

Having at least 2 years of experience in related fields (knowledge of Salesforce, or having led a team, worked as an IT project manager, etc.)
Good office equipment system skills (email, internet, Microsoft Office and related software).
We accept on job training for candidates without experience in related fields, but having knowledge of operating SFA/CRM platforms or managing customer relationships is a plus.
Having knowledge of MySQL, MongoDB or Velocity is an advantage.
Good command of Japanese (N2 level is a must) & intermediate English communication. Japanese speaking is at an appropriate level to communicate with our clients.

Preferred Personality:

He/she also needs to work hard with carefulness and patience due to the nature of the job
The candidate should have high energy, enjoy working in a fast- paced and deadline- oriented environment.

Employment Package:

Most valuable person/team awards per half- year
Club allowance, chance to join club activities with cost bearing up to $20/month
PTI insurance for staff and 1 family member
Social, public health and unemployment insurance as defined in the Labor Code
12 days’ annual leave and 1 birthday leave
Salary review: twice per financial year
Half- year bonus: up to 100% of monthly gross salary
Salary: Negotiable (depending on experience and capability)
Laptop for work provided
Annual company trip, annual health check

Cập nhật gần nhất lúc: 2025-11-01 07:10:03