Spa Manager

Ensure health and safety codes are implemented. Oversee the personal hygiene and grooming standards of department employees.
Maintains regular quality control inspections of the department&039;s standards and keeps all departments updated on all activities and functions offered to hotel guests.
Has complete knowledge of the hotel product including room rates, relative facilities, food and beverage outlets.
Ensures all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre- empts and anticipates guest needs.
Develops and maintains a motivational working environment with the department and positive working relationships with other departments.
Ensures staffing is adequate for Spa given the daily business flow through the hotel.
Attends training sessions / meetings as required.
Oversee the smooth running of the Spa on a day- to- day basis to achieve a high level of guest satisfaction.
Conduct spa treatments where customer demand or staff schedules dictate.
Trains and assists in the evaluation of attendants / therapists who work with new Spa programmes.
Maintains a system of regular staff training and reporting
Ensures that personal appearance, standards and punctuality sets an example for the staff in the department.
Undertakes relevant administrative duties regarding maintenance and housekeeping requisitions and annual and sick leave requests.
Conducts daily shift briefings and meetings and disseminates relevant information to staff.
Supervises instructors and all other staff help with any activities or functions arranged via the Spa.
Ensures that hospitality is continually evident during all activities and programmes offered by the hotel.
Prepare a monthly calendar of events to inform members of the daily programmes being offered.
Plans and ensure supervision of all planned activities and maintains a proper supply of all items needed.
Monitors the success of the activity programmers through the number of participants per scheduled event and through guests&039; comments, both verbal and written. Makes any necessary adjustments to maintain high quality programmes for hotel guests.
Ensure proper accounting procedures are followed when collecting fees charged for Spa amenities and activities.
Ensures that all activities and job functions are performed in a safe environment using appropriate safety techniques.
Closely monitors salary cost to ensure it is contained within an acceptable percentage to budget.
Meet and exceed budget requirements.
Prepare the yearly budget for the department.
Represent the department at relevant meetings within and outside the Hotel.
Provides staff counselling, support and guidance as required.
Searches and finds new products in the market and liaise with company corporate standards regarding their use.
Completes performance appraisals with direct reports.
Interviews and selecting new staff for the department.
Performs other appropriate duties, as required by a supervisor.

To be responsible for the planning and implementation of all Spa activities including massage therapy and beauty treatment services. Ongoing responsibilities will include the promotion, selling, tracking of all membership, sales planning and implementation of the monthly Spa calendar for social activities for the customer and special programs for convention groups.

Competitive salary, commensurate with qualifications and experience, together with a comprehensive benefits package in accordance with company policies.
All other employment benefits are fully provided in compliance with Vietnam Labour Law and Social Insurance regulations.
Accommodation and transportation are provided for employees in line with company standards and regulations.

Cập nhật gần nhất lúc: 2026-01-27 19:05:02