Spa Manager

Additionally, the role supports the management of the Spa’s financial performance, including P&L oversight, maximizing revenue opportunities, and ensuring robust internal control and auditing processes are in place.
The Spa Manager is responsible for setting and executing clear short and long- term goals to ensure the effective operation and success of the Spa. This role oversees all aspects of spa operations, including service quality, guest experience, team leadership, and daily performance.The Spa Manager is also responsible for driving business growth through strategic planning, marketing initiatives, and promotional activities related to spa and wellness offerings. Ensuring exceptional service standards, enhancing guest satisfaction, and maintaining high team engagement are key priorities.
Inspiration and Community Engagement

Perform any other duties as assigned by the hotel management team.
Ensure effective communication, engagement, and well- being support for Spa colleagues.
Develop and implement strategic initiatives to promote Spa services and wellness offerings.
Act as an Ambassador of the Spa, representing brand values and maintaining a consistently professional image.
Maintain strong professional relationships with relevant partners, including travel agents, wellness providers, and local organizations.
Build and nurture a Spa community, engaging both internal and external guests through meaningful wellness initiatives.
Host workshops, wellness sessions, and curated experiences aligned with Spa concepts and brand identity.
Maintain in- depth knowledge of competitors, including services, pricing, promotions, and positioning.
Conduct performance development discussions and support team members’ growth and career progression.
Ensure all Spa colleagues fully understand hotel policies and procedures.

Guest Quality and Operational Excellence

Oversee daily operations, including regular walk- throughs to ensure quality and consistency.
Anticipate and accommodate guest preferences and special requests.
Ensure Spa services and facilities remain competitive and aligned with market- leading standards.
Actively promote Spa services and enhance awareness of wellness offerings.
Deliver and uphold exceptional, professional, and personalized service standards within the Spa.
Ensure seamless collaboration with other hotel departments, with a strong understanding of Spa services across the property.
Maintain a strong presence within the Spa, leading by example and embodying wellness values.
Foster positive guest and team interactions, ensuring a strong service culture.
Ensure all Spa colleagues consistently provide courteous and high- quality guest service.
Conduct regular treatment and facility audits to maintain brand and service excellence.

Marketing of Spa Services

Develop pricing strategies for treatments, memberships, and retail products aligned with market trends and brand positioning.
Personally engage with VIP guests and potential members when required.
Support and execute Spa marketing plans, including digital, social media, and on- property promotions.
Identify new business opportunities targeting hotel guests, corporate clients, and local markets.
Design and implement Spa programs, wellness events, and signature experiences.

Financial Management

Optimize team productivity through effective scheduling and resource allocation.
Drive revenue performance and achieve daily and monthly targets.
Monitor expenses and implement cost- control measures in line with the approved budget.
Support the management team in ensuring Spa operations align with financial objectives and cost controls.
Assist in the preparation and review of monthly profit and loss reports.
Implement pricing strategies in line with brand guidelines and revenue management practices.

Knowledge and Experience

Ambassador for well- being including a personal interest and lifestyle approach
Bachelor&039;s degree in business administration or related function.
Previous fitness/ wellness, recreation background experience is recommended
Minimum of 2 years of experiences in management position or supervisory position in spa, fitness, or wellness.
Good in English skill

Competencies

Ability to work effectively and contribute in a team
Good interpersonal skills with ability to communicate with all levels of employees
Service oriented with an eye for details
Public speaking.

Social insurance in accordance with the law
A chance to grow your career in a luxury, world- class environment
Global career mobility opportunities
Daily meals provided at the Staff Cafeteria
Attractive gifts for public holidays and special occasions
Full salary and service charge during probation
Recognition culture & employee engagement activities
Thoughtfully designed benefits supporting your wellbeing and growth
Annual Summer Outing
Learning & development opportunities within Accor group
Competitive salary package with service charge
Professional and inspiring working environment
2 days off per week

Cập nhật gần nhất lúc: 2026-07-06 21:40:03