Spa Receptionist/ Lễ Tân Spa

JOB SUMMARY
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last- minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Education High school diploma
Related Work Experience Less than 1 year of related work experience
Supervisory Experience No supervisory experience is required

Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance |Tham gia bảo hiểm y tế theo chính sách của khách sạn: Bảo hiểm xã hội, bảo hiểm y tế và bảo hiểm thất nghiệp
Days off/week: 2 days | 2 ngày nghỉ hằng tuần
Competitive package| 13th salary month- Phúc lợi cạnh tranh | Lương tháng 13
National and international training courses | Các khóa đào tạo trong và ngoài nước
Opportunity to develop career | Cơ hội phát triển nghề nghiệp
Full salary & service charge, social insurance during probation (following the labour laws) | Hưởng nguyên lương và phí phục vụ, tham gia bảo hiểm trong suốt thời gian thử việc (theo luật lao động)

Cập nhật gần nhất lúc: 2026-01-09 17:30:02