Store Manager – Luxury Retail (New Store Opening)

Job overview:
Responsible for managing the daily operations of retail stores. Ensure proper staffing at all stores as well as train employees to enhance their job performance and retention.
Conduct inventory analysis to ensure optimal stock levels. And must also visit retail locations to evaluate the sales performance and level of customer satisfaction of each store.
Job Duties:
Operation:
- Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities.
- Proactive inventory management to increase sales.
- Check out the promotions at the time of application and persistently disseminate to employees.
- Inventory and control import and export of goods.
- Control stock and order.
- Manage the store performance to achieve target of sales and all KPIs related to sales.
- Responsible for the management and maintenance of the store&039;s assets.
- Always fully aware of the inventory of all product lines and report ly to the Retail Operation Manager, predict product accumulation and shortages, and maintain as reasonable as possible.
Sales Management:
- Optimize in- store sales by ensuring inventory is available, and regularly rearranging goods in the store.
- Support Retail Operation Manager to plan to grow sales in the store.
- Cooperate with Retail Operation Manager to develop sales strategy based on market trends, sales goals and invemtory control.
- Support Retail Operation Manager to develop an annual budget that keep track of all expected expenses and sales.
Customer Service
- Always be present and resolve internal problems at the store in case of a conflict.
- Ensure that each member of the store provides an excellent service to each customer entering the store, consistent with the Brand&039;s customer service standards.
- Sales growth through suitable services for all customers.
- Ensure good after- sale services.
- Ensure that all customers are served properly.
- Implement this strategy with a quality- oriented sales policy and customer service.
- Ensure that all sales teams fully understand the sales strategy and apply it.
Personnel Management
- Train the sales team to develop the right sales skills.
- Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company.
- Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
- Supervise and maintain high quality staff.
- Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
- Ensure all team members receive the right support to reach their best potential.
- Promote the sales team to serve all customers according to specified standards.
- Ensure that the employees is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
- Track each employee&039;s performance.
- Train employees in sales skills, customer communication and other skills.
- Responsible for guiding and training new employees in accordance with the Company&039;s regulations and procedures.
- Maintain an image of the store and the environment with the company that sets its standards of day- to- day operations.
Other task assinged by manager.

QUALIFICATIONS AND REQUIREMENTS
Knowledge, Skills & Abilities:
- Has a good appearance and English communication.
- Proactive in- store planning skills.
- Being able to work under pressure
- Be able to work rotating shifts and overtime when required.
- Strong communicative and interpersonal skills.
- Has a good sales and customer service skills.
Education & Experience:
- Bachelor’s degree in Business Administration or relevant field preferred.
- Good experience of overseas customers handling.
- At least 7 years’ experience in retails system with same position.
- Male/ Female, under 35 years old.
- At least 2 years in luxury background.

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Cập nhật gần nhất lúc: 2026-02-04 17:50:03