Supply Chain & Fulfilment Assistant Manager

Responsibility 1:
Online Fulfilment Model Deployment & Operational Design.
- Design operation flows for new Online fulfillment & logistics initiatives to expand service coverage and operational capacity.
- Work directly with Store teams to set up and hand over new Online operational models into live execution.
- Coordinate with System Team to define system requirements (BRD) for new Online operational flows.
- Provide initial onboarding and handover to Online Store Team during model deployment phase.
- Validate Online operational flows through on- site observation and pilot execution at stores.
Responsibility 2: Performance Optimization
- Identify root causes of performance gaps related to manpower, process, or store execution and drive corrective actions.
- Monitor key fulfillment KPIs to ensure stable and scalable operations.
- Push back and negotiate to enforce agreed Online service levels (pick, pack, dispatch, on- time delivery) and operational standards.
- Act as the main contact with Store to resolve operational and compliance gaps
Responsibility 3: Data Analysis & Logistics Cost Efficiency
- Analyze operational data to identify efficiency gaps and capacity constraints.
- Propose data- driven adjustments to improve cost efficiency and operational scalability.
- Monitor logistics partner performance and service quality.
- Evaluate cost drivers and resource utilization across Online fulfillment operations.

Qualifications (Essential): University Diploma
Major: E- commerce, Supply Chain & Logistics, Business administration, technology or equivalent
Professional Certificate (if any): Non- required
Knowledge
- Understand online retail, e- commerce fulfillment operations
- Have knowledge of operational planning, capacity planning, and frontline training for online operations
- Basic understanding of OMS, WMS, last- mile systems, and e- commerce platforms
- Understand online order lifecycle, fulfillment operations, and customer experience drivers
Necessary skills:
- Data- driven mindset with attention to detail
- Have planning & critical thinking skills
- Have good general MS Office skill
- Ability to work under pressure and handle operational trade- offs
- Ability to build and adjust operational models based on volume, capacity, and productivity assumptions
- Strong problem- solving skills using data, productivity metrics, and cost logic
- Have communication & problem solving skills
Other special request
- Ready to work overtime (if any) and business travel
- English communication is a plus

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-02-03 06:30:03